Stride

Support

Weekly step boards for you and your friends.

Contact

Email cyphr.work@gmail.com. We usually reply within two working days.

My steps show zero

Stride reads your daily step count from Apple Health (iPhone) or Health Connect (Android). On iPhone, open the Health app, go to Sharing, then Apps, then Stride, and make sure Steps is on. Then open Stride, go to Me and tap Sync.

Wearing a Fitbit or another band? Turn on its Apple Health sharing so Stride reads your band, not just your phone.

Why don’t my steps match my watch app?

Stride uses the same merged daily total Apple Health shows, so steps from your phone and your watch are not counted twice. Steps typed in by hand are left out, so the board stays fair.

How do I join or start a group?

Ask a friend for their six-character invite code and enter it on the Join screen. To start your own, tap Start a new group, name it, and share the code with the + button.

When does the board reset?

Every Monday at 00:00 in the group’s time zone, shown at the bottom of the Leaderboard tab.

Delete your account

In the app, open Me and tap Delete account and steps. This removes your profile, your group memberships and every step Stride has stored for you. It cannot be undone.

Privacy

Read the privacy policy.